Analiza pojave uskih grla i pogrešaka u komunikaciji u poduzeću

master's thesis

• Title (english): Analysis of the occurrence of bottlenecks and communication errors in company
• Author: Tomislav Klasić
• Mentor: Nedeljko Štefanić (mentor)
• Granter: University of Zagreb; Faculty of Mechanical Engineering and Naval Architecture; Zagreb
• Defense date and country: 2021-07, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Mechanical Engineering

Abstract

Tema ovog rada je analiza pojave uskih grla i pogrešaka u komunikaciji u poduzeću, s fokusom na rad konstrukcijskog ureda i komunikaciju između konstrukcijskog ureda i ostalih odjela u poduzeću. U radu će biti detaljno opisan procesni pristup poduzeću, kao i principi i alati Lean menadžmenta i Industrije 4.0. Analizirat će se pogreške koje se javljaju u radu konstrukcijskog ureda, kao i pogreške u komunikaciji s ostalim odjelima poduzeća, te gubitci koje te pogreške uzrokuju. Na primjeru jednog poduzeća bit će opisan rad konstrukcijskog ureda i svi problemi u radu i komunikaciji, te će biti predložena poboljšanja, koja je moguće postići primjenom alata Lean menadžmenta i Industrije 4.0. Na kraju rada će biti kreiran standardni predložak za prepoznavanje i otklanjanje gubitaka, loše komunikacije i pojavu uskih grla u radu konstrukcijskog ureda.

Abstract (english)

The topic of this paper is the analysis of the occurrence of bottlenecks and errors in communication in the company, with a focus on the work of the design office and communication between the design office and other departments in the company. The paper will describe in detail the process approach to the company, as well as the principles and tools of Lean management and Industry 4.0. Errors that occur in the work of the design office will be analyzed, as well as errors in communication with other departments of the company, and losses caused by these errors. The work of the design office and all the problems in work and communication will be described on the example of one company, and improvements will be proposed, which can be achieved by applying the tools of Lean management and Industry 4.0. At the end of the paper, standard template will be created for recognizing and eliminating losses, poor communication and the appearance of bottlenecks in the work of the design office.

• Keywords: uska grla; komunikacija; konstrukcijski ured; procesni pristup; Lean menadžment; Industrija 4.0
• Keywords (english): bottlenecks; communication; design office; process approach; Lean management; Industry 4.0
• Language: croatian
• URN:NBN: urn:nbn:hr:235:096187
• Study programme: Title: Mechanical Engineering; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka strojarstva (magistar/magistra inženjer/inženjerka strojarstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2021-07-08 13:08:46