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master's thesis
Vitki menadžment u uslužnim procesima
2015. urn:nbn:hr:235:845901
Čondrić, Iva
University of Zagreb
Faculty of Mechanical Engineering and Naval Architecture

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Čondrić, I. (2015). Vitki menadžment u uslužnim procesima (Master's thesis). Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture. Retrieved from https://urn.nsk.hr/urn:nbn:hr:235:845901

Čondrić, Iva. "Vitki menadžment u uslužnim procesima." Master's thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2015. https://urn.nsk.hr/urn:nbn:hr:235:845901

Čondrić, Iva. "Vitki menadžment u uslužnim procesima." Master's thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, 2015. https://urn.nsk.hr/urn:nbn:hr:235:845901

Čondrić, I. (2015). 'Vitki menadžment u uslužnim procesima', Master's thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, accessed 19 April 2024, https://urn.nsk.hr/urn:nbn:hr:235:845901

Čondrić I. Vitki menadžment u uslužnim procesima [Master's thesis]. Zagreb: University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture; 2015 [cited 2024 April 19] Available at: https://urn.nsk.hr/urn:nbn:hr:235:845901

I. Čondrić, "Vitki menadžment u uslužnim procesima", Master's thesis, University of Zagreb, Faculty of Mechanical Engineering and Naval Architecture, Zagreb, 2015. Available at: https://urn.nsk.hr/urn:nbn:hr:235:845901

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Metadata
TitleVitki menadžment u uslužnim procesima
Title (english)Lean management in service processes
AuthorIva Čondrić
MentorNedeljko Štefanić (mentor)
GranterUniversity of Zagreb
Faculty of Mechanical Engineering and Naval Architecture
Zagreb
Defense date and country2015-07-16, Croatia
Scientific / art field,
discipline and subdiscipline		TECHNICAL SCIENCES
Mechanical Engineering
Abstract
Tema ovog rada je „Vitki menadžment u usluţžim procesima“. U radu će biti opisane specifičnosti uslužnih djelatnosti i prikazat će se pristupni proces uslužnom poduzeću. Objasnit će se primjena Lean filozofije u uslužnim djelatnostima kroz primjenu Lean alata na primjeru odjela prodaje u telekomunikacijskom poduzeću.
Abstract (english)
Topic of this thesis is "Lean management in service processes". This thesis gives an overview of the specifics of service industries with emphasis on process approach to service companies. Application of Lean principles in service industries through the application of Lean tools will be described in details on example of sales department in telecommunication company.
Keywords
Keywords (english)
Languagecroatian
URN:NBNurn:nbn:hr:235:845901
Study programmeTitle: Mechanical Engineering
Study programme type: university
Study level: graduate
Academic / professional title: magistar/magistra inženjer/inženjerka strojarstva (magistar/magistra inženjer/inženjerka strojarstva)
Type of resourceText
File originBorn digital
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2019-05-22 13:46:23