Analiza dostave u posljednjoj milji odabrane tvrtke

master's thesis

• Title (english): Analysis of last mile delivery of selected company
• Author: Lucija Babić
• Mentor: Goran Đukić (mentor)
• Granter: University of Zagreb; Faculty of Mechanical Engineering and Naval Architecture; Zagreb
• Defense date and country: 2024-05-16, Croatia
• Scientific / art field, discipline and subdiscipline: TECHNICAL SCIENCES; Mechanical Engineering

Abstract

Dostava u posljednjoj milji odnosi se na završni dio isporuke proizvoda od distribucijskog centra do krajnjeg kupca. Ovaj segment dostave često predstavlja najskuplji i najizazovniji dio cijelog lanca opskrbe zbog svojih specifičnih zahtjeva. Razvoj e-trgovine značajno je povećao potrebu za učinkovitom dostavom u posljednjoj milji, s obzirom na sve veći broj online narudžbi koje zahtijevaju brzu i preciznu isporuku. Kako bi se nosili sa sve većim pritiskom na vlastite lance opskrbe, tvrtke se često oslanjaju na vanjske logističke tvrtke koje preuzimaju odgovornost za optimizaciju ruta, praćenje paketa i zadovoljstvo kupaca. Integracija s pružateljima logističkih usluga treće strane omogućuje tvrtkama da fokus zadrže na svojoj osnovnoj djelatnosti, dok treće strane osiguravaju da logistički procesi ostanu što učinkovitiji. Optimizacija ruta ima ključnu ulogu u smanjenju troškova i povećanju učinkovitosti dostave u posljednjoj milji, omogućujući brže isporuke i bolje zadovoljstvo kupaca. Problem trgovačkog putnika i problem usmjeravanja vozila pružaju teorijsku podlogu za rješavanje izazova planiranja optimalnih ruta.
U ovom radu objašnjen je koncept dostave u posljednjoj milji te su definirani načini optimizacije. Naglasak je stavljen na optimizaciju ruta te je dan pregled najpoznatijih algoritama za rješavanje problema putujućeg trgovca i problema usmjeravanja vozila. Također je provedena analiza procesa dostave paketa tvrtke DPD te analiza ruta koristeći odabrane algoritme.

Abstract (english)

Last-mile delivery refers to the final stage of product delivery from the distribution center to the end customer. This segment of delivery often represents the most expensive and challenging part of the entire supply chain due to its specific requirements. The development of e-commerce has significantly increased the need for efficient last-mile delivery, given the growing number of online orders that demand fast and precise delivery. To cope with the increasing pressure on supply chains, companies often rely on external logistics companies that take responsibility for route optimization, package tracking, and customer satisfaction. Integration with third-party logistics providers allows companies to focus on their core business, while third parties ensure that logistics processes remain as efficient as possible. Route optimization plays a key role in reducing costs and increasing last-mile delivery efficiency, enabling faster deliveries and greater customer satisfaction. The Traveling Salesman Problem and Vehicle Routing Problem provide a theoretical basis for tackling the challenges of planning optimal routes.
This paper explains the concept of last-mile delivery and defines its optimization methods. The focus is placed on route optimization, with an overview of the most well-known algorithms for solving the Traveling Salesman Problem and Vehicle Routing Problem. An analysis of DPD's parcel delivery process is also conducted, along with a route analysis using selected algorithms.

• Keywords: dostava u posljednjoj milji; lanac opskrbe; pružatelji logističkih usluga treće strane; optimizacija ruta; analiza proces dostave; analiza ruta
• Keywords (english): last-mile delivery; supply chain; third-party logistics providers; route optimization; delivery process analysis; route analysis
• Language: croatian
• URN:NBN: urn:nbn:hr:235:624540
• Study programme: Title: Mechanical Engineering; Study programme type: university; Study level: graduate; Academic / professional title: magistar/magistra inženjer/inženjerka strojarstva (magistar/magistra inženjer/inženjerka strojarstva)
• Type of resource: Text
• File origin: Born digital
• Access conditions: Open access
• Created on: 2024-05-13 12:58:42